Shipping policy

Why Shop With Us

  1. Australian Made & Shipped Locally

  2. Fast Dispatch (Same Day Before 10:00am)

  3. Trusted by 250,000+ Australians

Dispatch Timeframes

We aim to dispatch all orders as quickly as possible.

Orders placed before 10:00am (AEST) on business days are typically dispatched the same day. Orders placed after this time, or on weekends and public holidays, will be processed the next business day.

Shipping Rates

Shipping rates are calculated at checkout based on your location and are charged in line with standard regional delivery costs.

We use our shipping partner system to ensure accurate, real-time pricing depending on where your order is being delivered.

Free Shipping

We offer free standard shipping on all orders over $100 (within Australia).

Shipping Protection

We offer shipping protection to ensure your order is covered in the event of loss, damage, or non-delivery.

  1. Orders under $100: Shipping protection is optional and available for $2.99 at checkout

  2. Orders over $100: A $2.99 shipping protection fee is automatically applied so your order is fully covered

Due to the increase in delivery delays, lost parcels, and theft, we strongly recommend adding shipping protection to all orders. This allows us to resolve any issues quickly and, where necessary, send a replacement without delay.

Delivery Timeframes

Delivery times may vary depending on your location.

As a general guide:

  1. Standard Shipping (Australia): 2–8 business days

  2. Express Shipping: 1–3 business days

Please note that delays can occasionally occur due to courier demand, weather events, or peak periods.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email so you can follow your parcel every step of the way.

Delivery Issues

If your order is delayed, lost, or marked as delivered but not received, please contact us as soon as possible so we can assist.

Orders with shipping protection can be resolved quickly, including replacement where required.

For orders without shipping protection, we will lodge an enquiry with the courier and work to resolve the issue as quickly as possible.

Authority to Leave

By placing an order, you authorise the courier to leave your parcel in a safe place if you are not home at the time of delivery.

If you do not wish for your parcel to be left unattended, please contact us after placing your order.

International Shipping

We currently ship to limited countries worldwide.

International shipping is a flat rate of $30.00 AUD, with delivery timeframes calculated at checkout based on your location.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Further Information

For more information, please refer to our Returns Policy or contact our support team — we’re always here to help.

Important Shipping Notes:

We have no control over package delivery once they leave our warehouse however, we endeavour to dispatch the same day or following business day to ensure fast delivery. Please ensure you check your shipping details before submitting your order. Please ensure you check with your country's mail carrier for any import duties, tax, or handling fees that may be added to your order. Due to customs restrictions, we are unable to ship to some Middle Eastern, African, and Asian countries.

Countries We Currently Can’t Ship To (Due to Strict Regulations)

These countries often reject supplements at customs or require complex registration and approvals:

  • Norway – Strict limits on vitamins and herbal content

  • Germany – Many supplements treated as medicines

  • Italy – Import permits and product registration often required

  • Sweden, Denmark, Finland – Tight rules on therapeutic claims and ingredient dosages

  • Mexico – Supplements often need a prescription or local authorisation

  • Brazil – Regulated as medicine by ANVISA, with tough entry rules

  • Russia – Many natural products flagged as pharmaceuticals

  • UAE & Saudi Arabia – Bans on common ingredients like melatonin or hormone-balancing herbs

  • India – Complex customs process for supplements

  • China – Imports limited to CFDA-approved products

  • Turkey – Supplements often held or rejected at custom

Countries with Restrictions or Limited Personal Use Allowance

These countries may allow shipments, but there are restrictions on quantities, ingredients, or packaging:

  • Japan – Daily dosage limits and ingredient restrictions

  • South Korea

  • Singapore

  • Malaysia

  • Thailand

  • Argentina

  • Israel

  • South Africa

We recommend customers in these countries check with their local customs authority before ordering.